Privacy Policy

SpinBet Online Casino — Privacy Policy for New Zealand Players

Effective Date and Scope

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by SpinBet, an online casino platform operated under a licence issued by the Curacao Gaming Authority. This policy applies to all individuals who access, register with, or use the services offered through the SpinBet platform, including residents and citizens of New Zealand. By creating an account, accessing the website, or using any services provided by SpinBet, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. SpinBet is committed to protecting your personal information in accordance with applicable data protection principles and the regulatory obligations imposed upon licensed iGaming operators. This policy has been designed to reflect the standards expected under New Zealand’s Privacy Act 2020, as well as internationally recognised data protection frameworks relevant to online gambling operations.

1. Who We Are

SpinBet is a licensed online casino operator holding a valid gaming licence issued by the Curacao Gaming Control Board. The platform provides a range of online gambling services, including but not limited to online slots, table games, live casino products, and promotional offerings. SpinBet acts as the data controller in respect of the personal information collected from users who interact with the platform. As a data controller, SpinBet determines the purposes and means by which personal data is processed. Any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data should be directed to our dedicated Data Protection contact, details of which are available within the platform’s Help and Support section.

2. Information We Collect

SpinBet collects a range of personal data in order to provide its services in a compliant, secure, and efficient manner. The categories of personal information we collect include the following:

• Registration data, including your full legal name, date of birth, residential address, email address, telephone number, and username created at the point of account registration.
• Government-issued identification documents, such as passport copies, national identity cards, or driver’s licence details, collected as part of our Know Your Customer and identity verification procedures.
• Payment and financial information, including bank account details, credit and debit card information, e-wallet credentials, and transaction histories associated with deposits and withdrawals made through the platform.
• Source of funds documentation where required by Anti-Money Laundering compliance procedures, including proof of income or wealth where applicable.
• Technical and device data, including IP addresses, browser types, operating system information, device identifiers, session durations, and access timestamps collected automatically when you interact with our platform.
• Behavioural and usage data, including game history, betting patterns, platform navigation data, and interaction logs used to improve user experience and monitor for responsible gambling indicators.
• Communication records, including emails, live chat transcripts, and support ticket histories generated through your interactions with SpinBet customer support.
• Cookies and tracking data as further described in the Cookie Policy section of this document.

3. How We Use Your Personal Data

SpinBet processes personal data for a number of clearly defined and lawful purposes. These purposes include the following:

• Account creation and management, including verifying your identity at registration, maintaining your account profile, processing login requests, and enabling access to all platform features.
• Fulfilment of contractual obligations, including processing deposits and withdrawals, crediting bonus funds, and administering promotional offers in accordance with applicable terms and conditions.
• Know Your Customer procedures, which require us to verify the identity of all registered users prior to permitting withdrawals or upon reaching defined deposit thresholds, in compliance with our Curacao licence obligations.
• Anti-Money Laundering compliance, including the monitoring of financial transactions for suspicious activity, the maintenance of transaction records, and the reporting of any identified suspicious transactions to relevant authorities as required by law.
• Fraud prevention and security, including the detection and investigation of fraudulent account activity, unauthorised access attempts, multi-accounting, and abuse of promotional systems.
• Marketing communications, including sending promotional emails, SMS notifications, and platform-based messages regarding new games, bonus offers, and special events, where you have provided consent or where we have a legitimate interest in doing so.
• Responsible gambling monitoring, including identifying patterns of behaviour that may indicate problem gambling and facilitating access to self-exclusion tools, deposit limits, and other player protection measures.
• Regulatory compliance, including maintaining records required by our licensing authority, responding to regulatory enquiries, and fulfilling any legal obligations imposed upon us as a licensed operator.
• Platform improvement and analytics, including analysing aggregated usage data to improve the functionality, performance, and content of the SpinBet platform.

4. Legal Basis for Processing

SpinBet relies on the following legal bases for processing personal data:

• Contractual necessity, where processing is required to fulfil our obligations under the terms and conditions agreed to at the point of account registration.
• Legal obligation, where processing is necessary to comply with applicable laws, including AML legislation, gambling regulations, and tax reporting requirements.
• Legitimate interests, where SpinBet has a genuine business interest in processing data, such as for fraud prevention, platform security, and improving user experience, provided that such interests do not override your fundamental rights.
• Consent, where you have explicitly agreed to receive marketing communications or to the use of non-essential cookies on the platform. You retain the right to withdraw consent at any time.

5. Data Sharing and Disclosure

SpinBet does not sell personal data to third parties. However, in order to operate effectively and comply with our legal and regulatory obligations, we may share your personal data with the following categories of recipients:

• Payment service providers and financial institutions responsible for processing deposits and withdrawals on your behalf.
• Identity verification and KYC partners who assist in the authentication of identity documents and the screening of users against sanctions lists and politically exposed persons databases.
• Anti-fraud and risk management service providers who assist in detecting and preventing fraudulent activity on the platform.
• Regulatory authorities and law enforcement agencies, where we are legally required to disclose personal data, including the Curacao Gaming Authority, financial intelligence units, and relevant New Zealand government agencies.
• IT infrastructure and cloud service providers who host and maintain the SpinBet platform on our behalf under strict data processing agreements.
• Responsible gambling organisations and self-exclusion scheme administrators where required to give effect to player protection obligations.

All third-party recipients of personal data are contractually required to maintain appropriate data security standards and to use the data solely for the purposes for which it was shared.

6. Data Retention

SpinBet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are typically retained for a minimum period of five years following account closure, in line with AML compliance requirements and the terms of our Curacao gaming licence. Where data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

7. Your Rights as a Data Subject

As a user of the SpinBet platform, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you, including a copy of that data in a structured and readable format.
• The right to rectification, allowing you to request the correction of inaccurate or incomplete personal data held on your account.
• The right to erasure, allowing you to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations requiring retention.
• The right to restrict processing, allowing you to request that we limit the way in which we use your personal data in certain circumstances.
• The right to data portability, allowing you to receive your personal data in a machine-readable format where technically feasible.
• The right to object to processing, including the right to opt out of direct marketing communications at any time.
• The right to withdraw consent where processing is based on your prior consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please submit a written request through the designated contact channel available in the platform’s support section. SpinBet will respond to all verified requests within a reasonable timeframe consistent with applicable regulatory requirements.

8. Cookie Policy

SpinBet uses cookies and similar tracking technologies to enhance platform functionality and gather analytical insights. The following categories of cookies are used:

• Essential cookies, which are strictly necessary for the operation of the platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Analytical cookies, which collect aggregated and anonymised data about how users interact with the platform, including page visit frequency, navigation paths, and session durations. This data is used to improve platform performance and user experience.
• Marketing cookies, which may be used to deliver personalised promotional content based on your browsing behaviour, subject to your prior consent.

You may manage your cookie preferences through the cookie consent tool available on the platform at any time. Withdrawing consent for non-essential cookies will not affect your ability to use the core services of the SpinBet platform.

9. Data Security

SpinBet employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and incident response procedures designed to detect and address data breaches in a timely manner. In the event of a data breach that poses a risk to your rights and freedoms, SpinBet will notify affected users and relevant regulatory authorities in accordance with applicable legal obligations.

10. International Data Transfers

As an internationally operating online casino, SpinBet may transfer personal data to countries outside of New Zealand. Where such transfers occur, SpinBet ensures that appropriate safeguards are in place, including contractual protections and compliance with applicable data transfer frameworks, to ensure that your personal data receives an equivalent level of protection regardless of where it is processed.

11. Responsible Gambling and Data Use

SpinBet takes its responsible gambling obligations seriously. Personal data, including behavioural and transactional data, may be used to identify signs of problem gambling behaviour and to facilitate intervention measures such as deposit limits, cooling-off periods, and self-exclusion. SpinBet may share relevant data with recognised responsible gambling bodies where required to give effect to a player’s self-exclusion request or where mandated by our licensing authority.

12. Changes to This Privacy Policy

SpinBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or operational practices. Users will be notified of material changes through the platform or via email communication. Continued use of the SpinBet platform following notification of changes constitutes acceptance of the revised policy. We encourage all users to review this policy periodically to remain informed of how their personal data is being handled.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to SpinBet’s operations under its Curacao gaming licence, as well as any applicable provisions of New Zealand’s Privacy Act 2020. Any disputes arising in connection with this policy shall be subject to the jurisdiction agreed upon in SpinBet’s Terms and Conditions.