Responsible Gaming at SpinBet

Our Commitment to Safe and Responsible Gambling

SpinBet is committed to providing a secure, fair, and responsible online gambling environment for all players in New Zealand. We recognise that while the vast majority of our players enjoy gambling as a form of entertainment without any negative consequences, a small number of individuals may develop difficulties related to their gambling activity. Our responsibility is to ensure that every player has access to the tools, information, and support they need to stay in control at all times.

This guide has been developed to help SpinBet players understand the risks associated with gambling, identify warning signs of problematic behaviour, and make full use of the responsible gambling features available on our platform. We encourage all players to read this guide carefully and to revisit it regularly.

Core Philosophy: Gambling as Entertainment

Gambling at SpinBet is designed and intended exclusively as a form of entertainment. It is not, and should never be treated as, a source of income, a financial strategy, or a method of solving personal financial problems. The outcomes of all casino games are determined by certified random number generators, meaning that no outcome can be predicted, influenced, or guaranteed.

Every player should approach gambling with a clear understanding that losses are a natural and expected part of the experience. Setting a budget before you begin and treating any money spent on gambling as the cost of entertainment is a healthy and responsible mindset. If you find yourself gambling with money you cannot afford to lose, or if you are relying on gambling to cover bills, debts, or everyday expenses, we strongly encourage you to stop and seek support immediately.

SpinBet promotes a culture of responsible play at every level of our platform, from account registration through to ongoing gameplay. Our team is trained to identify and respond to signs of at-risk behaviour, and our platform is equipped with a comprehensive suite of player protection tools.

Self-Control Tools Available at SpinBet

SpinBet provides a range of responsible gambling tools that allow players to set personal limits and manage their gambling activity in a structured and controlled way. These tools are available directly through your account settings and can be activated at any time.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to control the total amount of money they add to their SpinBet account within a given period. Once a deposit limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. Decreases to deposit limits are applied without delay.

Loss Limits

Loss limits allow players to cap the amount they are willing to lose over a defined period. Once the loss threshold has been reached, further gameplay will be restricted until the limit period resets or is adjusted. This tool is particularly effective for players who want to maintain strict control over their financial exposure.

Wagering Limits

Players can also set limits on the total amount wagered within a specific timeframe, independent of wins or losses. This tool provides an additional layer of control for players who wish to manage the volume of their betting activity rather than focusing solely on monetary outcomes.

Session Time Limits

Session time limits allow players to restrict the amount of time they spend gambling in a single session. Once the time limit is reached, the player will be automatically logged out of the platform. This tool is designed to prevent extended and uninterrupted gambling sessions, which are commonly associated with escalating risk.

Reality Checks

SpinBet provides in-session reality check notifications that appear at regular intervals chosen by the player. These reminders display information about the duration of the current session and prompt the player to consider whether they wish to continue. Reality checks serve as an important moment of reflection during active gameplay.

Cooling-Off Periods

A cooling-off period allows players to take a temporary break from gambling without permanently closing their account. Players can request a cooling-off period ranging from 24 hours to several weeks. During this time, access to gambling features will be suspended, though account management functions may remain accessible.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gambling tool available at SpinBet. Players who feel they have lost control of their gambling, or who wish to take an extended break, can request a self-exclusion period of a minimum of six months, with longer durations also available. During self-exclusion, all gambling activity on the account will be blocked, and the player will be removed from promotional communications. Requests for self-exclusion are processed promptly and treated with full confidentiality.

Players who wish to self-exclude are encouraged to also register with national self-exclusion schemes where available, to ensure protection across multiple gambling platforms.

Self-Assessment: Recognising the Signs of Problem Gambling

Understanding whether your gambling habits may be becoming problematic is an important step toward protecting your wellbeing. The following questions are designed to help you reflect honestly on your relationship with gambling. If you answer yes to one or more of these questions, we encourage you to take immediate action using the tools described in this guide or to contact a support organisation.

1. Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?
2. Have you ever gambled with money that was set aside for essential expenses such as rent, food, or bills?
3. Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
4. Have you returned to gambling after a loss with the intention of winning back what you have lost?
5. Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
6. Has gambling caused significant stress, conflict, or tension in your personal or professional relationships?
7. Do you find yourself thinking about gambling frequently, including planning future sessions or reliving past ones?
8. Have you borrowed money, sold possessions, or used credit to fund your gambling activity?
9. Have you tried to cut down or stop gambling but found yourself unable to do so?
10. Do you gamble as a way of escaping problems, negative emotions, or feelings of stress and anxiety?

These questions are not a clinical diagnostic tool, but they represent widely recognised indicators of gambling-related harm. Honest reflection on these questions can be a powerful first step toward regaining control.

Early Warning Signs and Immediate Action

Problematic gambling rarely develops overnight. It typically emerges gradually, and early warning signs can be subtle. Recognising these signs early significantly increases the likelihood of successfully addressing the issue before serious harm occurs.

Common early warning signs include:

• Spending more time or money on gambling than originally planned
• Feeling a need to increase bet sizes to achieve the same level of excitement
• Neglecting work, family, or social obligations due to gambling activity
• Experiencing mood swings that are closely tied to gambling wins and losses
• Feeling secretive or defensive when the subject of gambling arises in conversation
• Using gambling as a primary way to cope with boredom, loneliness, or emotional distress

If you recognise any of these signs in your own behaviour, we encourage you to take immediate action. Log in to your SpinBet account and activate one or more of the responsible gambling tools described above. If you feel unable to do this independently, contact our support team who will assist you in setting restrictions on your account without judgement.

You do not need to wait until a problem becomes severe before seeking help. Taking early action is a sign of strength and self-awareness, and SpinBet is here to support you at every stage.

Protection of Minors

SpinBet operates a strict zero-tolerance policy regarding underage gambling. Gambling services provided by SpinBet are available exclusively to individuals who are 18 years of age or older. We implement robust age verification and Know Your Customer procedures at the point of registration and throughout the account lifecycle to ensure compliance with this requirement.

All new players are required to submit valid proof of identity and age before they are permitted to deposit funds or access real-money gambling features. Accepted documentation includes government-issued identification such as a passport or driver’s licence. In cases where there is any uncertainty regarding a player’s age, SpinBet reserves the right to suspend account access pending full verification.

We strongly encourage parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. The following measures are recommended:

• Use parental control and filtering software on shared devices and home networks
• Keep account login credentials private and do not share passwords with minors
• Ensure that devices used for gambling are not accessible to children or young people
• Have open and age-appropriate conversations with young people about the risks of gambling

If you suspect that a minor has accessed a SpinBet account or has been engaging in gambling activity, please contact our support team immediately. All reports of this nature are treated with the utmost seriousness and handled in accordance with our safeguarding obligations.

External Help and Support Organisations

SpinBet recognises that our internal tools and support functions are one part of a broader ecosystem of assistance available to players experiencing gambling-related difficulties. We actively encourage players to seek external professional support when needed, and we provide the following resources for players in New Zealand and internationally.

Support Services Available in New Zealand

• Problem Gambling Foundation of New Zealand: A dedicated organisation providing free and confidential counselling, support, and information services for individuals affected by problem gambling, including family members and loved ones.
• Gambling Helpline New Zealand: A free, confidential helpline available around the clock, offering immediate telephone and online support for anyone concerned about their gambling or the gambling of someone they know.
• Lifeline New Zealand: A crisis support and mental health service that can assist individuals experiencing emotional distress connected to gambling or other life challenges.

International Support Organisations

• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare operates a national helpline and online chat service and provides access to a network of trained counsellors.
• BeGambleAware: An organisation that provides resources, self-help tools, and professional referrals to individuals concerned about their gambling behaviour. BeGambleAware promotes safer gambling practices and funds research into gambling-related harm.
• Gamblers Anonymous: An international fellowship-based programme offering peer support for individuals seeking to address compulsive gambling through structured group meetings and personal accountability.

All of the above organisations operate with a non-judgmental and confidential approach. Reaching out for help is a positive and courageous step, and support is available regardless of the severity of the issue.

Personal Responsibility and Platform Support

While SpinBet provides a comprehensive range of tools and resources to support responsible gambling, we recognise that personal responsibility plays a central role in maintaining healthy gambling habits. Players are encouraged to approach gambling with honesty, self-awareness, and a clear understanding of their own limits.

SpinBet will never pressure players to gamble more than they are comfortable with, and we will never market gambling products in a way that targets vulnerable individuals or misrepresents the nature of gambling. Our responsible gambling framework is built on the principle that player wellbeing takes precedence over commercial considerations.

We also recognise that gambling-related harm can affect not only the individual player but also their family, friends, and wider community. If someone close to you is experiencing difficulties related to gambling, the support organisations listed in this guide can also provide guidance and assistance for those in a supporting role.

SpinBet is committed to continuously improving our responsible gambling practices in line with evolving regulatory expectations and best practice standards applicable in New Zealand and across the international iGaming industry. We treat all responsible gambling enquiries with complete confidentiality and without judgement, and our support team is available to assist any player who reaches out for help.